How to retrieve hacked accounts

Guys many of our friends complain they have lost their id. some one hacked their account for little amount of balance. mig always help to such Innocent users who lost the id but u should know the way out how u can get ur id back. i m giving this and follow it.

How to retrieve hacked accounts
What is account hack?

Account hack usually occurs when you’ve disclosed confidential information about your account such as your password or phone number. At times it happens when you click on unknown links and entered your login details.
Should you notice that there’s suspicious activities revolving around your account, please do change your password to avoid your account being lost to hacking.
How can I prevent account hack?

To avoid being hacked, DO NOT disclose your password to strangers you don’t know while chatting on mig33 or over the internet.
Avoid visiting websites that may look similar to mig33.
Avoid clicking on links that promises you the opportunity to be an admin or provides you with free credits.
If you are unsure, always clarify by contacting staff or send us an email before proceeding.
These are official mig33 websites:

mig33 staff will not ask your for your password or charge you for queries you may have regarding our product and services.
What do I do if my account is hacked?

If you think your account is hacked, please try to change your password as soon as possible.

How to change pass word?
How can I change my username?
You can’t. Your mig33 username is unique from the point you create it.
How can I purchase a username?
mig33 does not sell usernames and does not encourage users to purchase IDs.
What if I forgot my username and password?
Login to the mig33 application > Forgot password
- Enter the mobile number you’ve used to register and your “password and username” will be sent to you.

Always ensure that you enter an active mobile number when you register with us.
How often should I change my password?
We recommend that you change your password at least once per 3 months.
- To change your password, login to mig33> Menu > Settings > “Login” > “Change Password” > Enter old password followed by the new password.

This can only be done through the phone.
What’s the best way to protect my password?
Please don’t tell anyone your mig33 password. mig33 will never ask you for your password through emails, chat rooms or private chats.
How secure is my password?
Using a mixture of numbers and alphabets and avoid using consecutive characters like 123456 of ABCDEF. –
Method to send email
Contact us
What do I do if I can’t find the answer to my question?
Should you need more assistance, please send an email to
- Please be precise about your query and do not send multiple emails(that will not speed up the process). Example:
Subject: id hacked
Content: Hi, I’ve just registered my account at my number 1234567890 on 20 May 2010 and I’ve lost access yet to open my account. I’ve tried to retrieve it myself but it doesn’t seem to work. Please help. My ID is: xxxyyy
With each email you send to us, you will be given a ticket number which looks like “17432xxx”. The ticket will help you keep track of your query with us.

For further help, please contact

If you are unable to access your account, please contact mig via email. mig staff will need to ask you a few questions to verify that you are the owner of the account.
To speed up the process, provide mig33 with accurate details of your account.

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